Refund policy
Return & Refund Policy
We offer a 30-day return window from the date your item is delivered.
Our goal is always to work with customers to reach a fair and reasonable resolution, and our support team will do their best to assist you quickly.
To be eligible for a return:
• The item must be unused and in the same condition received
• The item must be in its original packaging
• You must provide proof of purchase (order number or receipt)
To begin a return request, please contact us at:
adam.westcott.info@gmail.com
Returns sent without prior approval will not be accepted or processed.
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1. Incorrect Size, Variant, or Change of Mind
If you ordered the wrong size, selected the wrong variant, or changed your mind:
• You may request a return or exchange within 30 days of delivery
• Customers are responsible for return shipping costs
• Original shipping costs are non-refundable
Once we receive and inspect the returned item, we will process:
• An exchange, or
• A refund to the original payment method if eligible
To speed up exchanges, customers may also:
1. Place a new order for the correct item
2. Return the original product for refund once received
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2. Damaged, Defective, or Incorrect Items
Please inspect your order immediately after receiving it.
If your item is:
• Damaged
• Defective
• Incorrect
Contact us within 48 hours of delivery and include photos or video so we can verify the issue.
Once verified, we will provide one of the following solutions:
• Replacement product at no cost, or
• Refund or store credit, depending on the situation
Our goal is always to resolve these issues quickly and fairly.
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3. Exchanges
We accept exchanges for:
• Size changes
• Variant changes
• Product swaps
Customers are responsible for the cost of shipping the item back to us.
Once the returned item is received and inspected, the replacement item will be shipped.
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Return Shipping Address
Approved returns should be sent to:
Recipient: Jason
612, Building C2, Guobo Binjiang Mansion
Honggutan Greenland
Nanchang City, Jiangxi Province
China
Phone: 13320143013
Important:
Please do not ship any returns before contacting us and receiving return authorization. Unauthorized returns may not be processed.
If the cost of international return shipping exceeds 50% of the product value, our support team may offer an alternative resolution such as:
• Replacement shipment
• Partial refund
• Keep-the-item resolution
This allows us to provide fair and practical solutions for both parties.
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4. Delivery Issues
Once a package is marked delivered by the shipping carrier, responsibility transfers to the customer.
If you experience a delivery issue, please contact us and we will assist by:
• Opening an investigation with the shipping carrier
• Helping locate the package
• Working toward a reasonable resolution
Customers agree to contact our support team before initiating any chargeback or payment dispute so we can help resolve the issue quickly.
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5. Non-Returnable Items
Certain items cannot be returned, including:
• Perishable goods (food, flowers, plants)
• Custom or personalized products
• Opened personal care or beauty items
• Hazardous materials or flammable liquids
• Gift cards
If you are unsure whether your item qualifies, please contact us before sending it back.
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6. Sale & Promotional Items
Items purchased at a discount or promotion may be eligible for:
• Replacement
• Store credit
• Refund if defective or damaged
Refund eligibility depends on the item condition and inspection results.
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7. Refund Processing
Once we receive and inspect your return:
• We will notify you whether your refund has been approved or declined
• Approved refunds will be issued to the original payment method
Refunds may be declined if:
• The item has been used
• The item is damaged due to misuse
• The item is missing original packaging or components
Please allow 5–15 business days for banks or credit card providers to process the refund.
If more than 15 business days have passed since approval, please contact us at:
adam.westcott.info@gmail.com
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8. Contact Us Before Filing a Dispute
We are committed to resolving any issues quickly and fairly.
If you experience any problem with your order, please contact our support team first so we can investigate and provide a solution.
Our team is available to assist with:
• Delivery issues
• Damaged or defective products
• Exchanges or returns
• Refund requests
Most issues can be resolved quickly without the need for a payment dispute.
By completing a purchase with our store, you agree to contact our support team and allow us the opportunity to resolve the issue before initiating a chargeback or payment dispute with your bank or credit card provider.