Shipping policy
Shipping Policy
We aim to process and deliver all orders as quickly and accurately as possible while maintaining product quality and reliability.
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Order Processing
Orders are typically processed within 1–3 business days after the order is placed.
Orders placed on weekends or holidays will be processed on the next available business day.
Processing time is separate from shipping time.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
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Estimated Shipping Times
Shipping times may vary depending on your location.
Typical delivery estimates are:
• 5–7 business days for some regions
• 7–10 business days for most deliveries
• Up to 14 business days for certain locations
Delivery timelines may vary based on destination and logistics conditions.
Shipping times shown on our website are estimated delivery windows and not guaranteed delivery dates.
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Possible Delivery Delays
Delivery times may occasionally be affected by factors outside of our control, including:
• Customs processing for international shipments
• Carrier delays
• Weather conditions
• Transportation disruptions
• High seasonal demand
While these situations are uncommon, they may extend delivery times beyond the estimated window.
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Tracking Your Order
Once your order has shipped, you will receive a tracking number to monitor the progress of your delivery.
Tracking updates are provided by the shipping carrier and may take 24–48 hours to appear after shipment.
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Delivery Responsibility
Once a package has been marked delivered by the shipping carrier, responsibility for the package transfers to the customer.
If you experience an issue with a delivered package, please contact us and we will assist by:
• Helping locate the package
• Opening an investigation with the shipping carrier if necessary
• Working toward a reasonable resolution
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Address Accuracy
Customers are responsible for ensuring that the shipping address entered at checkout is accurate and complete.
We are not responsible for packages delivered to the shipping address provided by the customer.
If you notice an error in your shipping address, please contact us immediately at:
support@adam-westcott.com
We will do our best to correct the address before the order is shipped.
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Refused or Unclaimed Packages
If a package is refused, unclaimed, or returned due to an incorrect or incomplete address provided by the customer, any return shipping costs or carrier fees may be deducted from the refund when applicable.
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Lost or Delayed Packages
If your order has not arrived within the expected timeframe, please contact our support team.
We will investigate the shipment with the carrier and assist in resolving the issue as quickly as possible.
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Fraud Prevention & Order Verification
To protect customers and prevent fraudulent transactions, we reserve the right to cancel, delay, or request additional verification for orders flagged by our fraud prevention system.
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Contact Before Filing a Dispute
If you experience any issues with your order or delivery, please contact our support team first so we can investigate and resolve the matter.
Most shipping issues can be resolved quickly without the need to initiate a payment dispute or chargeback.
Support Email:
support@adam-westcott.com